Docs

CentOps documentation

How the application is organised, what each module does, how the processes connect and what the CMDB model looks like. The same content is in the application under Help.

ModulesWhat each module does and where to find it.ProcessesProcess flows and record lifecycles.CMDB modelLayers, categories and classes of configuration items.Terms and FAQGlossary and common questions.DatasheetProduct and services datasheet in PDF.

How the application is organised

The application’s main menu by area of IT service management.

Services

service portfolio, service levels and request catalogue

  • Service portfolio Services overview · Dependency map
  • Service levels SLA
  • Request catalogue Request catalogue · My Requests

Monitoring

monitoring events, their correlation and rules

  • Events Situations and alerts · Noise Compression
  • Monitoring setup Rules · Event sources

Service desk

incidents, problems and request fulfilment

  • Incidents Support overview · Incidents · Report incident · War rooms
  • Problems Problems and known errors
  • Request fulfilment Requests for fulfilment

Changes

changes, approvals and patching

  • Changes Awaiting approval · Change overview · New change · Calendar · Maintenance windows · Change models
  • Patching and vulnerabilities Security and patching · Vulnerability findings · Patch agreements · Patching plan

Configuration

CMDB, data centres and enterprise architecture

  • CMDB CMDB overview · Configuration items · Data centres
  • Lifecycle and quality Operating systems and software · Hardware lifecycle · Data quality
  • Enterprise architecture ArchiMate layers · Application map · Roadmap · Artefact catalogue

Finance and assets

costs, billing, assets, purchasing and contracts

  • Costs (FinOps) Cost Overview · Cost analysis
  • Service billing Billing · Service rate card
  • Assets and parts Asset register · Software licences · Stock and spare parts · Failed part replacement · Returns and RMA
  • Purchasing and accounting Purchase requests · Orders and receipts · Handover protocols · Received invoices · Depreciation · Cost centres
  • Suppliers and contracts Service contracts · Contract Overview · Vendors

Administration

integrations, people and access, application settings

  • Integrations Connections · Import and API · Notifications
  • People and access Access and roles · Teams · Audit trail
  • Applications Settings · Implementation and import · Adoption roadmap · Workflow · AI assistant · Performance

The process map and CMDB model are generated from the current state of the application · updated