Comparison

CentOps and other tools

When CentOps makes sense instead of another tool, when alongside it, and where we are still weaker.

One application for infrastructure operations

CMDB, incidents, changes, event management, patching and costs share one set of data and one dependency map.

Redundancy-aware impact as standard

Impact calculation takes clusters and replication into account already in the Standard edition – no separate module.

Local, with a public price

Czech and English, local holidays in SLAs, CNB exchange rates, a per-environment price published on the website, and operation in the cloud or on your own OpenShift.

ServiceNow

When to choose CentOps: You want infrastructure operations with impact maps, patching and costs without an extensive implementation project.
When CentOps alongside it: ServiceNow stays the primary CMDB or ESM platform; CentOps syncs via external IDs and adds the operational layer.
Where another choice is better: You need one platform for the whole company (HR, facilities, legal) or an AI agent platform.

Jira Service Management

When to choose CentOps: You need more than a service desk: a CMDB with impact, event management, patch management and FinOps in one application.
When CentOps alongside it: Development and its requests stay in Jira; CentOps runs operations and infrastructure changes.
Where another choice is better: You need a pure help desk without infrastructure management.

OpenText SMAX, UD, OBM

When to choose CentOps: You want one modern application instead of several products and a way off an on-premise installation.
When CentOps alongside it: SMAX stays the primary CMDB; sync via external IDs.
Where another choice is better: You need deep automatic discovery right away – connectors for vCenter and clouds are in preparation.

Broadcom CA Service Desk

When to choose CentOps: You are replacing an ageing on-premise installation and want to migrate the data to a modern tool.
When CentOps alongside it: It can run in parallel during the transition; we migrate the data by import.
Where another choice is better: You require on-premise operation outside a container platform only.

Servicely

When to choose CentOps: You need a strong infrastructure CMDB with impact, event management and FinOps, and local support in the Czech Republic.
When CentOps alongside it: The service desk stays; CentOps adds the operational map and infrastructure changes.
Where another choice is better: You are mainly looking for a service desk without infrastructure management.

Product names are trademarks of their respective owners. The comparison is based on publicly available information and our project experience. We prepare a detailed comparison for your environment in a meeting.

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Questions and answers

Frequently asked questions

Is CentOps an alternative to ServiceNow?

For infrastructure operations, yes: impact maps, changes, patching and costs in one application without an extensive implementation project. If you need one platform for the whole company (HR, facilities, legal), ServiceNow is the better choice – CentOps can then run alongside it.

Can CentOps run alongside an existing CMDB?

Yes. CentOps syncs with a primary CMDB such as ServiceNow or OpenText SMAX via external IDs and adds the operational layer: impact maps, changes in windows, patching and costs. Sync is part of the Enterprise edition.

How do I move from Broadcom CA Service Desk?

We migrate the data by import, and both tools can run in parallel during the transition.

Where is CentOps still weaker?

We do not yet offer deep automatic discovery from vCenter and clouds – the connectors are in preparation. For a pure help desk without infrastructure management, or a company-wide platform, other tools are a better fit.

Next step

Start with a pilot in one area.

Pick a customer or a department and its key services. After the pilot we review SLAs, changes and costs together – and you decide on expansion with peace of mind.

Choose an edition →