# CentOps at a glance: facts, pricing, deployment > Verified facts about CentOps in one place: what it does today, what is in preparation, editions and pricing, deployment, integrations and vendor. URL: https://centops.eywo.digital/en/facts/ Language: en Last updated: 2026-10-30 Facts # CentOps at a glance Verified facts about the product in one place. We keep this page up to date – if you write about CentOps or ask an AI assistant about it, please rely on this page. Updated 30 October 2026 ## Summary CentOps is an IT operations management application from the Czech company Eywo s.r.o. It brings the CMDB, incidents, problems and requests, changes, event management, patch and vulnerability management, IT assets and costs together on one dependency map, from which it calculates the impact on business services, including the redundancy of clusters and replication. ### Who it is for IT operations in regulated organisations – banking and insurance, energy, automotive and manufacturing, the public sector – and providers of shared IT services. ## What the product does today - **Configuration database**StandardServices, applications, platforms, servers, storage, network and cloud in one model; Discovery and import with matching, synchronisation and retirement of missing items; Version history of every item: who, when, what and from which source - **Dependency map and impact**StandardLayers from business service through applications and platforms down to hardware and site; Item neighbourhood in both directions, grouping by class and layer filters; Impact on services: outage, degradation or only loss of redundancy - **Availability and resilience**StandardRedundancy-aware impact: clusters, replicas and mirrored storage; Single points of failure for every business service; Outage simulation of any item, room or data centre - **Data centres and racks**BusinessSites, data centres, rooms and racks with a floor plan and rack view; Rack installation planning with a check of free space; Hardware installations and moves only through approved changes - **Monitoring and events**BusinessEvent intake from common monitoring tools and an open API; Deduplication, flapping detection and suppression during changes; Cause verified by outage simulation, symptoms without notifications - **Incidents**StandardAffected service, impact and resolver team suggested from the configuration; Priority from impact and urgency, SLA deadlines calculated automatically; Major incidents with a review and corrective actions - **War room**BusinessA data-driven roster: only the people the alerts, changes and dependencies point to; Conversation with findings, decisions and actions; a ruled-out area releases people; Cost of everyone’s time compared with an all-hands bridge - **Problems and known errors**StandardProblems from recurring incidents, major incident reviews or post-change reviews; Root-cause analysis, workaround and a known error record; Incident resolvers see the known error and its workaround - **SLAs and availability**StandardResponse and resolution times in business hours with calendars and holidays; SLAs by service, customer or default, with pause rules; Warnings before a breach and monthly SLA performance - **Requests and service catalogue**StandardA catalogue with forms, approvals, due dates and fulfilment steps; Requests linked to the service and customer in the configuration; A request that changes infrastructure continues as a change - **IT assets and procurement**BusinessPurchase request, approval by cost centre and finance, order and receipt; Asset cards linked to the configuration, with handover protocols; Supplier invoices matched to orders and receipts - **Licences and spare parts**BusinessLicence entitlements, assignments and compliance with installations; Licence costs by cost centre, contract and supplier; Spare-part stores with minimum stock and transfers between sites - **Changes and maintenance windows**StandardChange models with steps and lead time, impact calculated before submission; Slots only inside maintenance windows, outside freezes and collisions; Controlled items change state only through a change, including maintenance and retirement - **Approvals**StandardOne queue for changes, requests, purchases, prices and patch agreements; Approval level by risk with a minimum number of approvers; Separation of duties and delegations during absence, with an audit trail - **Patching and vulnerabilities**BusinessScanner findings by server and service, actively exploited vulnerabilities first; Patch agreements by service class with a standing window and silent consent; Patch plans in waves and changes created from the plan in one step - **Enterprise architecture**EnterpriseArchiMate model on top of the configuration: capabilities, processes and applications; Application map by capability with TIME decisions; Roadmap with plateaus and work packages linked to changes - **Costs and billing**EnterpriseCost import in the FOCUS standard with currency conversion; Costs by customer, project and business service; Service price list, server calculator and approved price changes - **Contracts and suppliers**BusinessService contracts with covered items, validity and vendor SLAs; Incident escalation to the vendor according to the contract; Purchases, licences and invoices linked to the contract - **Rollout roadmap**StandardDiscovery workshop: goals with KPIs, area maturity and data availability; Rollout waves by impact, effort and dependencies; Workstreams with tasks, owners, milestones and readiness checks - **Roles, security and audit**StandardScoped roles and a RACI matrix checked against permissions; Single sign-on and API tokens for service accounts; Five-year audit trail with the state before and after every change - **Customer separation**EnterpriseCustomer users see only their own data, including costs; Roles scoped to a customer, team or individual item; SLAs, price lists and billing statements for each customer - **AI assistant**BusinessIncident drafts and a probable cause from situations and similar incidents; War room roster and summaries, draft customer communication; Review of a change’s risk and completeness before approval ## In preparation (not sold as finished) - **Discovery connectors**Automatic collection from vCenter and public clouds (OpenShift is already imported). - **NIS2 and DORA**Major incident classification and report, DORA register. - **Self-service portal**Requests and incident status for end users. - **Knowledge base**Articles for resolvers and users linked to known errors and services. ## Editions and pricing Editions per month Feature **Standard** For organisations that want a reliable CMDB and managed ITSM processes. €990 CMDB, dependency map and redundancy-aware impact, Service availability and resilience, Incidents, requests and service catalogue, Problems and known errors, Changes with approval audit, maintenance windows and calendar, SLAs and business hours, One approvals queue, Roles, RACI, SSO and audit trail, Excel import and readiness check **Business** For operations that want to connect monitoring, security and vendors. €2,390 Everything in Standard, Event management and situations, Patch and vulnerability management, Data centres and racks, Service contracts and vendors, Procurement, IT assets, depreciation and spare parts, AI assistant **Enterprise** For shared-service providers and large organisations. from €5,900 Everything in Business, Costs, billing and price list (FinOps), Customer data separation, Sync with a primary CMDB, Priority support Indicative prices per environment per month, excluding VAT. Each higher edition includes everything from the one below. ## Deployment and operation - SaaS operated by Eywo (Cloudflare Workers and D1 database) - In the customer’s own Cloudflare account - Container on the customer’s OpenShift (Node.js, SQLite) - Interface also on mobile; Czech public holidays in SLAs and CNB exchange rates - SSO, API tokens for service accounts, scoped roles, five-year audit trail ## Integrations Zabbix · Prometheus / Alertmanager · Checkmk · Grafana · Kafka (optional) · Discovery API · CSV / Excel · ServiceNow, SMAX (external IDs) · FOCUS costs · Vulnerability scanner · SSO · Email, Slack · Cloudflare Workers + D1 or OpenShift · On-premise AI model (optional) ## Vendor Eywo s.r.o., Prague, Czech Republic. Eywo builds and runs IT operations for regulated industries – observability, ITSM and infrastructure. ### Contact [info@eywo.cz](mailto:info@eywo.cz) · [(+420) 724 757 824](tel:+420724757824) · [eywo.cz](https://eywo.cz) · [LinkedIn](https://www.linkedin.com/company/eywo/) ## How to describe the product - CentOps is an operational map of your entire IT from the Czech company Eywo. - From one CMDB it calculates the impact on services for incidents, changes, patching and costs, including redundancy. - Discovery connectors for vCenter and clouds, a self-service portal, a knowledge base and NIS2/DORA reporting are in preparation. Next step ## Start with a pilot in one area. Pick a customer or a department and its key services. After the pilot we review SLAs, changes and costs together – and you decide on expansion with peace of mind. [Choose an edition →](https://centops.eywo.digital/en/editions/)