# CentOps documentation: modules, processes, CMDB model

> CentOps documentation: how the application is organised, modules, process flows, record lifecycles, the CMDB model, glossary and datasheet.

URL: https://centops.eywo.digital/en/docs/
Language: en
Last updated: 2026-10-30

Docs

# CentOps documentation

How the application is organised, what each module does, how the processes connect and what the CMDB model looks like. The same content is in the application under Help.

1.  [Overview](https://centops.eywo.digital/en/docs/)
2.  [Modules](https://centops.eywo.digital/en/docs/modules/)
3.  [Processes](https://centops.eywo.digital/en/docs/processes/)
4.  [CMDB model](https://centops.eywo.digital/en/docs/cmdb-model/)
5.  [Terms and FAQ](https://centops.eywo.digital/en/docs/terms/)
6.  [Datasheet](https://centops.eywo.digital/en/docs/datasheet/)

[**Modules**What each module does and where to find it.](https://centops.eywo.digital/en/docs/modules/)[**Processes**Process flows and record lifecycles.](https://centops.eywo.digital/en/docs/processes/)[**CMDB model**Layers, categories and classes of configuration items.](https://centops.eywo.digital/en/docs/cmdb-model/)[**Terms and FAQ**Glossary and common questions.](https://centops.eywo.digital/en/docs/terms/)[**Datasheet**Product and services datasheet in PDF.](https://centops.eywo.digital/en/docs/datasheet/)

## How the application is organised

The application’s main menu by area of IT service management.

### Services

service portfolio, service levels and request catalogue

-   **Service portfolio** Services overview · Dependency map
-   **Service levels** SLA
-   **Request catalogue** Request catalogue · My Requests

### Monitoring

monitoring events, their correlation and rules

-   **Events** Situations and alerts · Noise Compression
-   **Monitoring setup** Rules · Event sources

### Service desk

incidents, problems and request fulfilment

-   **Incidents** Support overview · Incidents · Report incident · War rooms
-   **Problems** Problems and known errors
-   **Request fulfilment** Requests for fulfilment

### Changes

changes, approvals and patching

-   **Changes** Awaiting approval · Change overview · New change · Calendar · Maintenance windows · Change models
-   **Patching and vulnerabilities** Security and patching · Vulnerability findings · Patch agreements · Patching plan

### Configuration

CMDB, data centres and enterprise architecture

-   **CMDB** CMDB overview · Configuration items · Data centres
-   **Lifecycle and quality** Operating systems and software · Hardware lifecycle · Data quality
-   **Enterprise architecture** ArchiMate layers · Application map · Roadmap · Artefact catalogue

### Finance and assets

costs, billing, assets, purchasing and contracts

-   **Costs (FinOps)** Cost Overview · Cost analysis
-   **Service billing** Billing · Service rate card
-   **Assets and parts** Asset register · Software licences · Stock and spare parts · Failed part replacement · Returns and RMA
-   **Purchasing and accounting** Purchase requests · Orders and receipts · Handover protocols · Received invoices · Depreciation · Cost centres
-   **Suppliers and contracts** Service contracts · Contract Overview · Vendors

### Administration

integrations, people and access, application settings

-   **Integrations** Connections · Import and API · Notifications
-   **People and access** Access and roles · Teams · Audit trail
-   **Applications** Settings · Implementation and import · Adoption roadmap · Workflow · AI assistant · Performance

The process map and CMDB model are generated from the current state of the application · updated 30 October 2026